Serenity Maxi Dress - OffWhite
LE 1,500.00
LE 1,100.00
- Material: French Linen.
- Sizes: One Size.
PRODUCT CARE
- It’s preferable to dry clean all our products.
- Do not tumble dry.
- Do not use bleach.
- Avoid Washing Machine.
- Wash inside out.
- Iron at Maximum 40c.
REFUND & EXCHANGE POLICY
📦 DELIVERY OPTIONS:
At the time of delivery, you can choose between the following two options:
Option 1: Sealed Package
• The package will be delivered sealed and cannot be opened.
• You’ll receive your order and pay the shipping fee upon delivery.
• Refunds or exchanges are available within 14 days of receiving your order, provided the item meets our return conditions.
Option 2: Open Upon Delivery
(You can inspect your order before accepting it)
• You may open the package and check your item before the courier leaves.
• This service requires an additional fee, payable to the courier.
• Select the “Opened Package” option at checkout.
• Important: Partial returns are not allowed with this option. You must either accept the entire order or return it in full.
🔁 EXCHANGE POLICY:
We offer two easy exchange methods:
1. Standard Exchange
• Send back the original item.
• Once we inspect and approve the return, you can select a replacement.
• Your new item will be shipped as soon as the return is confirmed.
2. Quick Exchange
• You don’t have to wait — simply place a new order right away.
• Then, request a refund for the original item.
• Once the returned item is received and approved, we’ll process your refund via your original payment method.
Prefer to exchange in person?
You’re welcome to visit our showroom to exchange or refund your item on the spot.
📩 DM us on Instagram or WhatsApp at 01094435802 for the location.
💸 REFUND POLICY:
• You may return your item within 14 days of receiving it.
• Items must be in their original condition: unworn, unwashed, with all original tags attached.
• Return shipping costs are the responsibility of the customer.
• Once your return is received and passes inspection, your refund will be processed within 7–14 working days via your original payment method (Card or InstaPay).
Prefer an in-person refund?
Visit our showroom to receive your refund directly, depending on your original payment method (cash or card).
